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Customer Service Representative – Kilkenny

Customer Service Representative

Reporting to the Customer Service manager and based at their European Head Office in Kilkenny, the Customer Service representative will be a “people” person first and foremost.


  • Serving Customers by answering product and service questions
  • Resolving product or service problems by clarifying the customers issues, determining the cause of the problem and explaining the best solution to resolve the problem, following up to ensure resolution.
  • Contributes to team effort by accomplishing related results as needed
  • Processes Customer Orders sent through fax, e-mail or phone.
  • Contacts customers to ascertain data omitted on orders
  • Prepares and forwards preliminary paperwork to returns and replacements on problem orders not received.
  • Maintains liaison with other departments for order completion
  • Writes up order, mails catalogues, samples, price quotations and similar data to customers as required.
  • Performs other duties as assigned by supervisor
  • Is capable of using visual and spatial skills for resolving technical queries


  • 2+ years in a similar role
  • Demonstrates ownership and initiative capabilities
  • Strong verbal and written communication skills
  • Ability to deal with conflict.
  • Ability to operate under pressure.
  • Attention to detail in reporting and administration

For additional information and a confidential discussion on this and similar opportunities contact: Gemma Butler on 056-7786631 or email gemma@optimizerecruitment.ie

All applications will be dealt with in the strictest confidence and your CV will never be released without your prior approval.

Job Ref Number: 22535

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