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Customer Service Representative – Roscommon

Customer Service Representative

Duties:

  • Consistently communicate to every customer that they are valued, and their satisfaction is vital
  • Use intimate knowledge of the customer’s business to be proactive in meeting the needs of the customer.
  • Champion all aspects of personal and Plant safety and housekeeping
  • Provide input into the annual plant sales budget and monthly forecast
  • Ensure customer billings are accurate. Coordinate A/R process with sales and accounting to ensure timely payments from customers
  • Ensure consolidation of shipping information, including cost management.
  • Build trusting, communicative, and indispensable relationships with customer
  • Understand customer’s perspective. Know customer’s business and challenges to predicatively anticipate their needs
  • Perform and coordinate order entry process and systems, including but not limited to, production estimates, work and shipping instructions in accordance with Company standards and specifications
  • Proactively compile, analyse and communicate pertinent customer information and data, such as historical, forecast, and trends
  • Provide detailed information to aid in capacity analysis of new and existing business; working with Scheduling, Sales and Corporate Business Optimisation functions to meet fluctuating customer demands
  • Suggest ways to improve processes and system workflows
  • Build strong relationships with all members of the organization and contribute to the goals and objectives of other functional areas.

Requirements:

  • The ability to prioritise and multitask, with excellent time management skills
  • Strong interpersonal skills including active listening
  • Being patient and attentive
  • Excellent organisational skills
  • Good team working skills
  • Familiarity with CRM systems and practices.

For additional information and a confidential discussion on this and similar opportunities contact: Gemma Butler on 056-7786631 or email gemma@optimizerecruitment.ie

All applications will be dealt with in the strictest confidence and your CV will never be released without your prior approval.

Job Ref Number: 22469
www.optimizerecruitment.ie
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