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IT Business Support Tipperary – Tipperary

IT Business Support – Tipperary

Our client a long-time established manufacturer is currently recruiting for an IT Support Analyst.
The role requires the candidate to be customer focused in problem-solving business process and technical issues as well as on-demand support requests from key internal customers.

The ideal candidate will have a desire to obtain a deep understanding the business, have strong quantitative and analytical skills, and a knack for effectively presenting and analysis results. The role requires someone who knows how to dig into the details to make their way from problem to solution.

Key Responsibilities:

  • Take responsibility for specific system areas as agreed with the team leadership.
  • Gain an understanding of current business practices and systems, analyze processes, articulate and document issues
  • Build in-depth knowledge of Application & ERP functionality and configuration and complete all works as assigned
  • Respond promptly to issues creating strong working relationships with all driving the right fit solutions for the business
  • Receive all calls and e-mails on incidents including Incident recording, classification, prioritization, escalation, investigation & resolution, where appropriate. Update users and IT group on progress
  • Deliver solutions & manage issues to agreed Service Level Agreements
  • Develop and maintain documentation supporting processes, systems and solutions ensuring documentation is to the highest standards
  • Take Full responsibility for own works ensuring testing and verification is completed, supporting the changes thereafter
  • Present regularly to Management on status, performance and potential issues.

Requirements:

  • Relevant IT qualification and 2+ years’ experience
  • Professional and service focused manner
  • Good Attention to detail and deliverable and deadline focused
  • Strong customer service and interpersonal skills
  • The ability to prioritize and manage time effectively
  • Experience working with external IT application vendors
  • Experience of ERP functionality and/or ERP Technical experience

For additional information and a confidential discussion on this and similar opportunities contact Brian on 056 7786631/086 820 2188 or via e-mail through the link provided.

Please e-mail your CV with the Vacancy Reference Number: BW – 19335 in the title of the mail.
All application dealt within the strictest confidence and your CV will not be released without your prior approval.

Twitter: #ORjobs
www.optimizerecruitment.ie

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