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IT System Administrator (Waterford) – Waterford

IT System Administrator (Waterford)

Reporting the General manager, the purpose of the position is to take ownership and implement internal IT systems within our clients group.

This is a senior position within the organization and it will involve:

  • the installation, customization, automation and maintenance of all internal IT management systems these will include: Ticket management and RMM tools, scripting, alerting and monitoring systems, the integration of sales and order processing and Account systems
  • Streamlining and maximizing efficiency’s to operation and billing systems.

The successful individual will have the following:

  • Relevant Third level Technical qualification
  • Minimum of 3 years on systems implementation and customization
  • Experience on systems enhancement and process improvements
  • Strong technical experience and knowledge of ticket management and accounting systems
  • Knowledge of MSP (IT Service deliver market)
  • Knowledge of reporting and monitoring systems along
  • Service delivery management experience would be advantageous.

Responsibilities of the role will include:

  • Define future road maps for technology deployment – internal management systems
  • Source, evaluate and review compatible system to delivery Operational efficiencies
  • Liaise with 3rd party suppliers, on systems review, pricing and make recommendation to BOM on technology road map stack to be used within the group
  • Implement new system with assistance of 3rd party providers
  • Custom fit new applications into existing systems and processes
  • Customize new systems to meet Accounting and Service delivery requirements
  • Undertake ongoing process and systems improvements reviews
  • Provide ongoing quality review and system enhancement on installed systems.
  • Designing and implementing Automation processes via 3rd tools
  • Liaise with other member of the management team to ensure new changes are being implemented and working correctly.
  • Design and carry out end user training on new Systems
  • Liaise with Service delivery manager to ensure systems are optimized for field service and Helpdesk engineering teams

For additional information and a confidential discussion on this and similar opportunities contact Brian / Eoin on: 056 7786631 / 087 0505417

All applications will be dealt with in the strictest confidence and your CV will never be released without your prior approval.

Job Ref Number: B&E-19054

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