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Ocean Export Supervisor – Dublin North

Ocean Export – Supervisor 

Duties:

  • Be able to manage and run a busy ocean export team
  • Organise operational workflow to meet customer timeframes
  • Facilitate the provision of timely operational supports including documentation, co-ordination of origin bookings, customs formalities and the overall scope of the door to door service
  • Communicate key milestone updates with customer effectively via Verbal methods and proactively manage service deviations
  • Ensure legislative compliance in all areas
  • Ensure that the company operates within all agreed operational & financial procedures, and within statutory requirements
  • Maintain Customer profiles/SOP’s
  • Communicate and coordinate effectively with internal shared service teams to ensure full visibility of shipment progress at all times
  • Development and management of customer service KPI’s
  • Perform and correctly implement queries e.g. invoicing queries; claims or complaints
  • Follow up on customer interactions to closure and confirm with client
  • Resolve customer issues and escalate where support is needed
  • Find ways to measure customer satisfaction and improve services
  • Maintenance of client data
  • Maintain supplier non–conformance records for both internal and external suppliers to ensure visibility and action in poor performing areas
  • Understand and satisfy customer requirements and exceed expectation, constant drive to go the extra mile
  • Establish strong customer service relationship with customers
  • Be able to assess business and client requirements and communicate to the business new ideas that benefit both the company and client

Requirements:

  • Attention to detail
  • Calm and patient, good listening skills
  • Problem Solving
  • Rapport Building
  • Commercial Awareness
  • IT Literate in Microsoft Office, Excel, Word
  • At least 3 – 5 years recent knowledge
  • Knowledge of CargoWise one, (ideally but not but not essential)

For additional information and a confidential discussion on this and similar opportunities contact: Gemma Butler on 056-7786631 or email gemma@optimizerecruitment.ie

All applications will be dealt with in the strictest confidence and your CV will never be released without your prior approval.

Job Ref Number: 22493
www.optimizerecruitment.ie
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