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Service Controller (Agri) – Carlow

Service Controller (Agri)

Duties

  • Responsible for providing a prompt and timely support service to customers by ensuring good communications with focus on first-time resolution
  • Troubleshoot and identify solutions over the phone
  • Process spare part orders from customers and service engineers
  • Review and sign-off of service engineers work dockets
  • Everyday management of service calls and any related administration including database management and warranty processing
  • Some attendance at farm demos and trade shows
  • Liaise with logistics for the commissioning of machines on delivery in line with company procedures
  • Provide ongoing feedback to production, engineering and quality functions regarding issues raised by customers or service engineers

Requirements:

  • Clear communication and customer service skills together with strong interpersonal, planning and problem-solving skills
  • Ability to multi-task, prioritise and manage time effectively
  • General IT and computer skills
  • Works well as part of a team, but also able to work independently
  • Technical know-how to determine a customer issue or mechanical failure
  • Good commercial awareness
  • Full driving license

For additional information and a confidential discussion on this and similar opportunities contact: Gemma Butler on 056-7786631 or email gemma@optimizerecruitment.ie

All applications will be dealt with in the strictest confidence and your CV will never be released without your prior approval.

Job Ref Number: 22466
www.optimizerecruitment.ie
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