Technical Customer Service Representative
Optimize Recruitment are currently seeking to recruit a Customer Service Representative for a leading Manufacturing company based in Kilkenny City. This is an exciting opportunity
for an experienced customer focused individual with an aptitude for all things technical.
- Serving Customers by answering product and service questions. Primarily these queries will be technical queries and complex queries.
- Dealing with spares queries from customers, fitters and installers.
- Resolving product or service problems by clarifying the customers issues, determining the cause of the problem and explaining the best solution to resolve the problem, following up to ensure resolution.
- Contributes to team effort by accomplishing related results as needed
- Processes Customer Orders sent through fax, e-mail or phone.
- Contacts customers to ascertain data omitted on orders
- Prepares and forwards preliminary paperwork to returns and replacements on problem orders not received.
- Maintains liaison with other departments for order completion
- Writes up order, mails catalogues, samples, price quotations and similar data to customers as required.
- Is capable of using visual and spatial skills for resolving technical queries
- 2 years’ experience in a similar role (Call Centre experience would be an advantage)
- Strong Technical customer service experience is essential
- Ability to work on own initiative and as part of a team.
- Ability to deal with conflict.
- Ability to operate under pressure.
- Attention to detail in reporting and administration
For additional information and a confidential discussion on this and similar opportunities contact: Gemma Butler on 056-7786631 or email firstname.lastname@example.org
All applications will be dealt with in the strictest confidence and your CV will never be released without your prior approval.
Job Ref Number: 22534