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Technical Customer Service Representative – Kilkenny

Technical Customer Service Representative

Optimize Recruitment are currently seeking to recruit a Customer Service Representative for a leading Manufacturing company based in Kilkenny City. This is an exciting opportunity
for an experienced customer focused individual with an aptitude for all things technical.

Key Responsibilities:

  • Serving Customers by answering product and service questions. Primarily these queries will be technical queries and complex queries.
  • Dealing with spares queries from customers, fitters and installers.
  • Resolving product or service problems by clarifying the customers issues, determining the cause of the problem and explaining the best solution to resolve the problem, following up to ensure resolution.
  • Contributes to team effort by accomplishing related results as needed
  • Processes Customer Orders sent through fax, e-mail or phone.
  • Contacts customers to ascertain data omitted on orders
  • Prepares and forwards preliminary paperwork to returns and replacements on problem orders not received.
  • Maintains liaison with other departments for order completion
  • Writes up order, mails catalogues, samples, price quotations and similar data to customers as required.
  • Is capable of using visual and spatial skills for resolving technical queries


  • 2 years’ experience in a similar role (Call Centre experience would be an advantage)
  • Strong Technical customer service experience is essential
  • Ability to work on own initiative and as part of a team.
  • Ability to deal with conflict.
  • Ability to operate under pressure.
  • Attention to detail in reporting and administration

For additional information and a confidential discussion on this and similar opportunities contact: Gemma Butler on 056-7786631 or email gemma@optimizerecruitment.ie

All applications will be dealt with in the strictest confidence and your CV will never be released without your prior approval.

Job Ref Number: 22534

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